Effective Date: 04/08/2025
Last Updated: 04/08/2025
Hosted Havens LLC (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or book a stay through Hosted Havens.
By using our services or providing your personal information to us, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our services.
Hosted Havens LLC is a registered property management and hospitality company based in San Antonio, Texas, offering co-hosting and vacation rental services. We provide booking capabilities, guest communication, and rental property management through both direct and third-party channels.
We collect both personally identifiable information (PII) and non-personally identifiable information (non-PII) through the following means:
When you use our website or services, you may provide us with:
Full Name
Email address
Phone number
Billing and mailing addresses
Government-issued ID (if required for booking verification)
Number of guests, check-in/check-out dates, and booking preferences
Communication content (e.g., messages, inquiries, feedback)
Payments are processed via Stripe, a third-party payment processor. While we may receive confirmation that a payment was made, we do not store or directly handle full credit card details.
We may collect technical data through cookies, pixels, or analytics tools, including:
IP address
Browser type and version
Device type and OS
Referring URLs
Pages viewed and actions taken on our site
Cookies help us personalize user experience, track website performance, and improve functionality.
We use the information we collect for the following purposes:
To facilitate bookings and communicate with you about your stay
To process payments through Stripe securely
To manage guest communications and inquiries (via Hospitable)
To send booking confirmations, reminders, and updates (via Hospitable)
To offer customer support and troubleshoot issues
To send marketing communications (with your consent, via Mailchimp)
To collect and display guest reviews (via Trust Index and Airbnb)
To improve and personalize your website experience
To ensure compliance with legal obligations
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with trusted service providers and partners who support us in delivering our services:
| Partner | Purpose |
|---|---|
| Stripe | Payment processing |
| Hospitable | Guest booking, messaging and automation |
| Virtuoso Digital | DevOps and technical support |
| Mailchimp | Marketing email delivery |
| Trust Index | Displaying and verifying customer reviews |
| Airbnb | Booking management and reviews (for Airbnb-hosted properties) |
These third parties are bound by confidentiality agreements and may only use your information to the extent necessary to perform their services.
We take appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These include:
Secure Socket Layer (SSL) encryption
Access controls and password protections
Secure servers and hosting environments
Regular software updates and monitoring
Payment data handled by Stripe is encrypted and processed in accordance with the PCI-DSS compliance standards.
You have the following rights regarding your personal information:
Access: You can request a copy of your personal data.
Correction: You can request updates to inaccurate or incomplete information.
Deletion: You can request that we delete your data, subject to legal or contractual obligations.
Marketing Preferences: You can opt out of marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.
Cookies: You may disable cookies via your browser settings, though doing so may affect your experience on our site.
To exercise any of these rights, please contact us at hello@hostedhavens.co
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children without verified parental consent. If we discover that we have inadvertently collected such information, we will delete it promptly.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations. After such time, your data will be securely deleted or anonymized.
If you are a resident of the European Economic Area (EEA), we process your personal information based on:
Your consent
The necessity to perform a contract (e.g., booking)
Compliance with legal obligations
Our legitimate business interests (e.g., marketing, website optimization)
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the new effective date. Continued use of our services after updates indicates your acceptance of the revised policy.
For any questions, concerns, or requests related to your privacy, please contact:
Hosted Havens LLC
San Antonio, Texas
EIN: 85-1720548
Email: hello@hostedhavens.co
Phone: +12102398773
